FAQs

Turn Around Time (TAT)

How long will it take your business to prepare the order for delivery? 

Our average shipping time is 6-12 days. Please allow for 5-6 days prior to shipping for order processing  
 

What should the shopper do if they have questions or need to make changes during this time?

Please email us or contact us in the chat box
 

Shipping Information

What shipping methods are available? 

Our supplier handles the shipping and since we value our customers and their orders we cover the cost of shipping using the suppliers preferred shipping method 

 

How long will each available shipping method take? 

Typically 6-12 days

 

Will tracking information be included? 

Yes, you should receive a text message and an email with your shipping information and tracking number

 

What should the shopper do if they do not receive their order? Are shipments insured?

There is no shipping insurance, but if the items are lost, we will make compensation or we will resend the items. We need about 2-3 days to prepare the items

 

Returns/Exchanges

Are returns allowed? 

Yes

 

How does the shopper request a return? 

Please email us or contact us in the chat box

 

Are exchanges allowed? 

No

 

Are there any restocking fees? 

No

 

Where does the shopper return the order to? 

Please contact us and we will arrange for you to return the item

 

Who pays return shipping?

Customer