Turn Around Time (TAT)
How long will it take your business to prepare the order for delivery?
What should the shopper do if they have questions or need to make changes during this time?
What shipping methods are available?
Our supplier handles the shipping and since we value our customers and their orders we cover the cost of shipping using the suppliers preferred shipping method
How long will each available shipping method take?
Typically 6-12 days
Will tracking information be included?
Yes, you should receive a text message and an email with your shipping information and tracking number
What should the shopper do if they do not receive their order? Are shipments insured?
There is no shipping insurance, but if the items are lost, we will make compensation or we will resend the items. We need about 2-3 days to prepare the items
Are returns allowed?
How does the shopper request a return?
Please email us or contact us in the chat box
Are exchanges allowed?
Are there any restocking fees?
Where does the shopper return the order to?
Please contact us and we will arrange for you to return the item
Who pays return shipping?