Turn Around Time (TAT)

How long will it take your business to prepare the order for delivery? 

Our average shipping time is 6-12 days. Please allow for 5-6 days prior to shipping for order processing  

What should the shopper do if they have questions or need to make changes during this time?

Please email us or contact us in the chat box

Shipping Information

What shipping methods are available? 

Our supplier handles the shipping and since we value our customers and their orders we cover the cost of shipping using the suppliers preferred shipping method 


How long will each available shipping method take? 

Typically 6-12 days


Will tracking information be included? 

Yes, you should receive a text message and an email with your shipping information and tracking number


What should the shopper do if they do not receive their order? Are shipments insured?

There is no shipping insurance, but if the items are lost, we will make compensation or we will resend the items. We need about 2-3 days to prepare the items



Are returns allowed? 



How does the shopper request a return? 

Please email us or contact us in the chat box


Are exchanges allowed? 



Are there any restocking fees? 



Where does the shopper return the order to? 

Please contact us and we will arrange for you to return the item


Who pays return shipping?